FAQ

Q: Why does my PV not generate?
A : PV generation is generally affected by different variables such as system settings, cable connections and environmental conditions     details>>

Q: Why does my battery not charge?
A : The battery charge or discharge rate will be due for multiple conditions, including system setting, battery charging rate, cable connections, and other reasons     details>>

Q: How to integrate EVAC charger with NaveiTech?
A : Make sure your APP has been upgraded to version 1.9.3 and above. Connect the NaveiTech and EVAC charger with FE cable.     details>>

Q: How can I set my battery charge from grid in a low tariff?
A : To charge the battery from grid in a low tariff, please find one of the following options     details>>

Q: What is AI mode and how does it work?
A : AI mode is a feature that utilizes artificial intelligence algorithms to analyze and learn from a user's electricity consumption data and local electricity price information.     details>>

Q: Can AI mode work with my feed-in tariff?
A : Yes, AI mode can work with your feed-in tariff.     details>>

Q: What can be done about abnormal meter communications?
A : Scenario 1: Meter has been removed (meter replaced with Gateway)     details>>